New figures show two banks attracted over 56,000 new complaints in first half of this year.

Lloyds Banking Group is the banking group the Financial Ombudsman Service received most complaints about, according to its latest figures, while Barclays generated the highest percentage of complaints per customer.

Between January and June this year, over 30,000 people complained to the Ombudsman about the Lloyds group, which includes Lloyds Bank and Bank of Scotland. And nearly 27,000 people complained about Barclays.

The Ombudsman is where you take your complaint if you have already complained to a financial firm but they haven’t resolved the issue to your satisfaction.

Every six months it publishes data on which individual financial firms have attracted the most complaints.

The latest results show complaints have dropped across the board, with 191,129 new cases in the first half of this year compared to 248,801 in the second half of 2013.

Follow the link below to see how the nation’s biggest banks and building societies fared, ordered by number of new complaints.

http://home.bt.com/lifestyle/money/savingsbanking/lloyds-and-barclays-top-bank-complaints-11363933861498

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